About

We have a high calibre team.

A substantial proportion of employees, whether new or already firmly established in the industry when joining us, have been with the company for many years.

Our collective experience and blend of talent are truly impressive.

All our staff are directly engaged in serving our clients and delivering the finest service individually and collectively.

If you believe we should know about you then please email our Operations Director, David Reed, with a CV and covering note.

dreed@antonyroberts.co.uk

Antony Roberts is a member of The Property Ombudsman (TPO) which provides a free, impartial and independent service for the resolution of disputes between consumers and property agents.

We follow TPO’s Codes of Practice which set the standard expected from property professionals.

TPO’s Codes of Practice can be found on their website www.tpos.co.uk or can be requested directly from us. TPO’s service is free of charge to consumers.

Client Money Protection (CMP) is provided my Propertymark. Antony Roberts CMP certificate can be found here, whilst the Propertymark Conduct and Membership rules can be found on the Propertymark website:

https://www.propertymark.co.uk/professional-standards/rules.html

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For landlords wishing to know more about our comprehensive range of services and competitive fee structures, please contact the office pertinent to the location of your property or portfolio for more details.

As an introduction, our headline commission rates for our services are as follows:

• Letting & Full Management: 15% plus VAT (18% gross)
• Letting & Rent Collection: 10% plus VAT (12% gross)
• Additional fees payable to Antony Roberts, which have not been altered at all since the Tenant Fees Act came into effect, are:
• Administration Fee: £125 plus VAT (£150 gross)
• Deposit Registration Fee: £25 plus VAT (£30 gross)

A Guide to our fees and potential costs & charges:

Tenant fees for Assured Shorthold Tenancies (ASTs)

• VAT is charged @ 20%
• All tenancies will need initial monies paid prior to check in; consisting of a full security deposit and first month’s rent.

Additional fees and charges are as follows:

• The level of the full security deposit will be at a level exceeding no more than 5 weeks rent unless the annual rent is greater than £50,000 (£4,166.67 pcm) where the security deposit will be at a level exceeding no more than 6 weeks rent.
• Holding deposit (usually equal to one week’s rent)

During or at the end of a tenancy

• Changes to an existing tenancy £50 (£41.67 + VAT)
• To add additional tenant to existing tenancy £50 (£41.67 + VAT)
• Administration for change of sharer to existing tenancy £50 (£41.67 + VAT)
• Reasonable costs for replacement of lost keys, access or security devices
• Default fees for late payment of rent are 3% above Bank of England base rate

Tenant fees for non-assured Shorthold Tenancies (non-ASTs)

• VAT is charged @ 20%
• All tenancies will need initial monies paid prior to check in; consisting of a full security deposit and first month’s rent

Additional fees and charges are as follows:

• Holding deposit (usually equal to one week’s rent) and deducted from moving in monies
• Referencing fees (per person) £60 (£50 plus VAT)
• To prepare documents for a new tenancy £300 (£250 plus VAT)

During the tenancy:

• To prepare extension documents for an existing tenancy £150 (£125 plus VAT)

Outgoing referencing (if applicable) £25 (£20.84 +VAT)

At the end of the tenancy:

• Tenants are expected to pay for the inventory check out fee

We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

We will where appropriate, make reasonable adjustments for consumers who might be disadvantaged because of factors such as their age, infirmity, disability, lack of knowledge, lack of linguistic or numeracy ability, economic circumstances, bereavement or do not speak English as a first language

If you have a complaint, please put it in writing, including as much detail as possible.  We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

• We will send you written acknowledgment of the receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you.  A formal written outcome of our investigation will be sent to you within 15 working days of receipt of the original complaint.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
• If you are still not satisfied with our final viewpoint (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.

The Property Ombudsman

Milford House

43-55 Milford Street

Salisbury

Wiltshire

SP1 2BP

01722 333 306

admin@tpos.co.uk

www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months from the date of our final viewpoint , including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.